Effective Date: [05/06/2026]
Website: DigitalPins.net
Contact: Support@digitalpins.net
1. Overview
At DigitalPins.net — Instant Codes. Anytime. Anywhere., we take chargebacks and payment disputes very seriously. Due to the nature of digital products (instant gift card codes), chargebacks are closely monitored and investigated.
2. Customer Responsibility
By completing a purchase on DigitalPins.net, you agree that:
- You are the authorized holder of the payment method used
- You understand that all products are non-refundable digital goods
- You will contact our support team before initiating any dispute or chargeback
3. No Chargeback After Delivery
Once a digital code has been:
- Successfully delivered, and
- Made accessible via screen, email, or account dashboard
The transaction is considered final and non-reversible.
Filing a chargeback after delivery is considered fraudulent activity.
4. Dispute Resolution Process
If you experience any issue with your order, you must contact us first:
📧 Support@digitalpins.net
We will:
- Investigate the issue
- Verify code validity
- Provide a replacement if the code is confirmed invalid and unused
5. Fraud Prevention & Evidence Submission
In the event of a chargeback, DigitalPins.net reserves the right to submit evidence to payment processors, including:
- Transaction details and payment confirmation
- IP address and device information
- Delivery logs (time, method, and status)
- Proof of code access and activation records (if available)
6. Account Actions
Any user who initiates a chargeback may face:
- Immediate account suspension
- Permanent ban from DigitalPins.net
- Blocking of future transactions
7. Abuse & Unauthorized Disputes
The following actions are considered abuse:
- Filing a chargeback without contacting support
- Claiming “unauthorized transaction” falsely
- Attempting to use and then dispute a code
We reserve the right to take further action where necessary.
8. Refund Eligibility Exception
Chargebacks are not an accepted method for refunds.
Refunds may only be issued if:
- The code is proven invalid, and
- The code has not been redeemed
9. Payment Processor Compliance
This policy is designed in accordance with standard practices of payment providers such as:
- Credit card networks (Visa, Mastercard)
- Online payment gateways
10. Policy Updates
DigitalPins.net reserves the right to update this Chargeback Policy at any time. Continued use of the website indicates acceptance of any changes.
11. Contact Information
For all billing or dispute concerns, contact:
📧 Support@digitalpins.net
🌐 DigitalPins.net
By using DigitalPins.net, you agree to comply with this Chargeback Policy.
DigitalPins.net — Safe, Secure, and Trusted Digital Codes.